DavLong understands a successful implementation doesn’t stop when we leave your site. In order for our clients to benefit fully and be happy with their choice of MedInformatix and Medflow, we are available to assist you with ongoing support.
Whether you need a quick refresher changing your setup tables or need custom changes to your system, we are ready to serve you. As our client, we will assign an account management team to respond to your needs. We feel this results in more personalized service, quicker response, and faster turn around time on completed tickets.
Support tickets are entered into DavLong’s support tracking system. Calls are then routed to one of the following departments: Practice Management Software Support, EHR Software Support, Eye Care Software Support, Hardware Support, EDI (claims), or Development. Your support team can be reached via phone or email with the following contact information.
Regular Support Hours:
8:00am – 8:00pm EST Monday – Friday
After Hours or Weekend Emergency Support:
8:00pm – 11:00pm EST Monday – Friday
8:00am – 11:00pm EST Saturday
Our goal is to create partnerships with our clients. We feel your success leads to our success.